Covid19 Service Update - Wednesday 1st July 2020
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Delivery

Terms of Business
Minimum pack (Outer) quantities shown within individual product listings.

Delivery Locations and prices
Our delivery charges are based on the value of the order placed as follows:

England Wales and Southern Scotland.
Minimum order £150
Carriage charge of £25+VAT on orders below £250
Carriage paid on orders over £250

Channel Isles, Isle of Man, Isles of Scilly, Scottish Highlands & Islands and Northern Ireland.
Minimum Order £150
Carriage Charge of £40+VAT on orders below £300
Carriage paid on orders over £300

Europe
Minimum Order £150
Carriage Charge of £45+VAT on orders upto 50kg.
Additional carriage charges may apply for orders above 50kg.

Rest of World
Price on application. Please call or email with your details

Prices quoted above are plus UK VAT at the prevailing rate

For delivery on a specific day - please place your order in good time, (minimum of 7 days notice required). Please leave instructions in the comments box on finalising your purchase at the checkout.

Delivery Time

Generally you can anticipate delivery within 10 working days.

Once your order status has changed to 'dispatched' you can expect to receive your items the next working day between 9am and 5pm. Note large orders delivered on pallets may take upto 4 days for delivery from being dispatched. To confirm your delivery day please contact us.

Unless you specifically tell us to 'Leave if not in' deliveries will require a signature on arrival. If you are out when delivery is attempted or the delivery company decides it is not safe to leave without a signature a card will be left. Parcel deliverys will arrive by parcel courier. If the delivery is missed a convenient re-delivery can be arranged by calling the number on the card or your parcel can be collected from your local parcel courier distribution Office.

If you have not received your item (or notification of delivery attempt) 48 hours after your order status changes to 'dispatched', please contact our offices.

Items out of stock - On occasions an item may be out of stock. If your order is affected in this way we will advise with further information as soon as possible via an order update e-mail, your order status will change to 'awaiting stock'. You will be updated as to the expected delivery time once this happens. For long lead time items you will be given the option of canceling this portion of your order or accepting a substitue item.

Delivery Method

Parcel Delivery - For parcel deliveries, upto ~100kg packs, your items will be securely packaged and sent via parcel courier. For ~100kg or more your delivery may be made on a pallet, see 'pallet deliveries'

Pallet Deliveries - Your products are securely packed onto a pallet and delivered by a national pallet delivery company. On arrival your pallet will be offloaded using a 'pallet truck' onto a safe level hardstanding as close to your property/business as possible. Safe level hardstandings include tarmac or concrete. Note, Pallet trucks do not run on grass, gravel, paving slabs or on steep slopes. Please provide specific instructions regarding delivery to locations where driveways have been recently laid or re-furbished in blacktop, resin bonded systems or imprint concrete. Suppliers recommendations should be followed with regard to the imposition of loads in the early life of these surfaces. Delivery will be made by a single person. They are fully trained in moving and manovering pallets on their own. If you choose to offer help this should be undertaken at your own risk.

Although it is not required we recommend you are at your home/business to receive your delivery. If problems are experienced during delivery someone at the location to make a decision can often make the difference between the products being offloaded or being returned to the depot. If the delivery company determines it is not safe to offload and goods are returned to the depo we reserve the right to charge for re-delivery.
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Marine Arts - Wholesale Shells
Unit 5, Rydal Estate
Colton Road, WS15 3HF
01889 586486